1. RE: URGENT PLEASE RE: Booking/Ticket Reservation's code: FUAONX

HI Mr Dung – all good now, booking confirmed. Sorry for confusion earlier – I am an Australian, working for an American company (Johnson and Johnson) but I currently working in Vietnam (Hanoi) : all very confusing! Thank you again for your appreciated and professional service! Kind regards, Jen

Ms. Jennifer Jane Hartnett,16B Marshall AVenue Warrawee, New South Wale, Aus

2. To Payment & Ticketing department

This is to confirm receipt of our e-ticket. I will also happily refer your organization to other members of our group who are travelling together to book Flights in Vietnam via you. We will also be purchasing further internal flights: Saigon-NhaTrang-DaNang-Hanoi, shortly for both Faye & myself, once our itinerary is finalised with those group members. Is there any way of making one payment for the total, as each flight sector appears to be separately booked on-line?

Peter M Heath,21 Dalrymple Ave, LANE COVE NORTH NSW 2066 AUS

3. Reservation's code: PMIHYP

Hi Dung Please do the refund back the canceled ticket and thanks a lot for your patient and all of your help for my Vietnam Airlines ticket.Everything has been done quickly,I'm quite impress Dung!.We will keep your web site in mind for the future trip to book,for sure!.And when my tickets are ready,please send them to me. All the best

Thi Haire,5/63 Underwood Road Homebush, Australia

4. Ticket number 7382423762276 -7382423762277

Great service thank you. Chloe Czipo Fuji Xerox Australia Metro Sales Executive

Chloe Czipo,101 Waterloo Rd, North Ryde NSW 2113 AUSTRALIA

5. Re: Vietnam Airlines - Booking

Hello. Thank you for changing the Nha Trang ticket. Please refund the difference. I will be booking a Ha Noi to Ho Chi Minh flight, but I am not sure yet what time/day. For the Luang Prabang Flight, I would prefer to keep the original Vietnam Flight at 14:45. I appreciate your concern about arriving during a traffic jam, but we only have one full day in Ha Noi, and we need every little bit of time we can get! If we take the earlier flight at 14:45 we should arrive at our hotel in Ha Noi in time to go to the water puppet show that night. Again, thank you very much, we would like to keep the original flight at 14:45. Thank you very much for all your help. We very much appreciate it, Best wishes, Pat Schwab

Pat Schwab,63 Grove Hall Court, Hall Road, London NW8 9NY

6. Ticket number 7382424001692 -7382424001693-7382424001694-7382424001695

Herewith confirm I did receive your message and printed the one page e-ticket receipt specifying the e-ticket numbers, names of passengers and flight details. Your service and speed of action/reaction with a somewhat difficult customer was impressive. I will not hesitate to recommend your firm. Kind regards Huub Spierings

Huub Spierings,23 chemin des avallons Anieres, Switzerland